Complaints

If you are unhappy with our service, please use the contact form and choose 'Complaint' as the subject. Include your preferred contact details and a clear description of the issue. Do not include sensitive identity or payment details.

We will acknowledge your complaint and explain the next steps for reviewing it. We may need further information to investigate. We will also explain any applicable external dispute resolution options.

The business's specific complaints contact, dispute resolution scheme, scheme membership number and timeframes must be added and verified before launch.